About The Position
The Systems Integrator provides high-level technical hardware and software support to users to improve and enhance computer systems to meet specific assigned functional area related business needs. Work includes assisting users with the evaluation, selection, acquisition and installation of hardware, software and communications packages. Assists users in problem analysis and provides advice leading to improved productivity and better integration of technology into their business operations. Maintains relationships and fosters communication within the assigned functional area.
Ideal candidate will have the knowledge, skills, and abilities, to succeed in a Windows-based environment, supporting hardware including desktops, laptops, networks, peripherals, and other hardware, as well as software including, but not limited to, a Windows-based environment, SQL, and a host of proprietary software from numerous vendors. The ideal candidate will have worked in an end-user support environment, be able to successfully multitask extremely time-critical projects and tasks, while working within cross-platform teams within the department, across the city, and with other law-enforcement entities across the state and country.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a written test and oral board interview. Successful candidates will receive a post-offer, pre-employment background screening to include:
Motor Vehicle Department Records Check
Background Investigation to include Polygraph
Education and Experience
Bachelor’s Degree from an accredited educational institution in a related field of study.
Two years of experience directly working on computer-based information systems’ hardware, software, networks, wireless systems, systems analysis, and integration.
An equivalent combination of education and job-related experience may substitute for the educational requirement on a year-for-year basis.
Licensing, Certifications and Other Requirements
Must possess and maintain a valid, unrestricted driver’s license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver’s licenses must be surrendered within 10 days of relocating to the State of Arizona.
Obtain and maintain a Level D – Technical Arizona Criminal Justice Information System (ACJIS) Network Terminal Operator certification. Training is provided on duty and testing is completed within first six months of hire.
Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
Provides the “day-to-day” administration and maintenance of the assigned functional area’s one or more software application systems.
Provides support required for all functional area related applications including working with vendors to upgrade systems or training new users on the system.
Performs in system analysis, computer configuration, planning and training of employees on the assigned functional area’s automated systems to ensure optimal performance of the systems.
Researches, tests and evaluates new software applications and upgrades of existing applications. Implements the installation and upgrades to the systems.
Provides technical support, including budget projections, for the assigned functional area in determining current and future software and hardware needs.
Documents technical procedures and related forms to guarantee that knowledge of important technical processes and assigned functional area related application software is passed on to future assigned functional area related Integrators.
Serves as a liaison to Information Technology in maintaining inventory of technology and assisting Information Technology software rollouts, hardware replacement and repair and software installations.
Develops custom SQL Server Reporting Services (SSRS) reports based on customer needs and requirements.